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VPN a client suddenly can not log in anymore
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Topic: VPN a client suddenly can not log in anymore (Read 21009 times)
olaf_d
Jr. Member
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Posts: 1
VPN a client suddenly can not log in anymore
«
on:
Wednesday 14 November 2018, 07:21:35 am »
Hello,
I have the following problem:
Up to now 3 users have been created on the UTM25 Mini and were able to establish a VPN connection from their Windows 7/10 computers at any time.
Suddenly, a user could no longer log in with the note in the client log:
AUTH: Received control message: AUTH_FAILED
Mon Nov 12 20:15:44 2018 us=725000 TCP/UDP: Closing socket
Mon Nov 12 20:15:44 2018 us=725000 SIGUSR1[soft,auth-failure] received, process restarting
Mon Nov 12 20:15:44 2018 us=725000 MANAGEMENT: >STATE:1542050144,RECONNECTING,auth-failure,,,,,
Mon Nov 12 20:15:44 2018 us=725000 Restart pause, 5 second(s)
Mon Nov 12 20:15:51 2018 us=729936 MANAGEMENT: Client disconnected
Mon Nov 12 20:15:51 2018 us=729936 ERROR: could not read Auth username/password/ok/string from management interface
Mon Nov 12 20:15:51 2018 us=729936 Exiting due to fatal error
The server has the following message:
Nov 12 20:15:44 local peer info: IV_GUI_VER=OpenVPN_GUI_11
Nov 12 20:15:44 local WARNING: Failed running command (--auth-user-pass-verify): external program exited with error status: 1
Nov 12 20:15:44 local TLS Auth Error: Auth Username/Password verification failed for peer
Even several newly created users could not log in with exactly the same messages.
On the client side, Openvpn + GUI is used
I turned the internet on the left but the few tips I found were so far without result.
Maybe someone of you has an idea.
Thanks in advance.
Olaf
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Dark-Vex
Sr. Member
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Posts: 105
Re: VPN a client suddenly can not log in anymore
«
Reply #1 on:
Wednesday 14 November 2018, 10:05:56 pm »
If you are an enterprise user with a valid maintenance open a ticket with the Endian support on
https://help.endian.com
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