EFW Support

Support => General Support => Topic started by: Roland on Tuesday 20 October 2009, 11:16:51 pm



Title: Endian Blocking all microsoft related websites
Post by: Roland on Tuesday 20 October 2009, 11:16:51 pm
We are running Endian 2.2 and some weird thing happens, all microsoft websites are being blocked, even if the IP address bypasses the transparent proxy, I tried switching the proxy off and it still does this, removed all Microsoft related link from the blocked content and still nothing, I have now idea anymorre?


Title: Re: Endian Blocking all microsoft related websites
Post by: Rizzlar on Wednesday 21 October 2009, 01:29:38 am
What is the specific error message you receive??

Jim


Title: Re: Endian Blocking all microsoft related websites
Post by: Roland on Wednesday 21 October 2009, 01:36:13 am
Address Not Found

Firefox can't find the server at www.microsoft.com       

The browser could not find the host server for the provided address.

    * Did you make a mistake when typing the domain? (e.g. "ww.mozilla.org" instead of "www.mozilla.org")
    * Are you certain this domain address exists?  Its registration may have expired.
    * Are you unable to browse other sites?  Check your network connection and DNS server settings.
    * Is your computer or network protected by a firewall or proxy?  Incorrect settings can interfere with Web browsing.


I'm able to access this from any other location where there is no endian firewall


Title: Re: Endian Blocking all microsoft related websites
Post by: Rizzlar on Wednesday 21 October 2009, 01:40:17 am
Ok,

That error is probably nothing to do with the Proxy, if it was an error with the proxy then its most likely be an Endian error, rather than a generic Firefox one.

Do you have internal DNS servers? or does the Endian just forward them on to your ISP?

Jim


Title: Re: Endian Blocking all microsoft related websites
Post by: Roland on Wednesday 21 October 2009, 01:53:38 am
Internal


Title: Re: Endian Blocking all microsoft related websites
Post by: Rizzlar on Wednesday 21 October 2009, 01:56:30 am
Try pinging microsoft.com and see what it resolves to.
What DNS server software are you using?


Title: Re: Endian Blocking all microsoft related websites
Post by: Roland on Wednesday 21 October 2009, 02:04:54 am
Does not let me ping www.microsoft.com

"ping: unknown host www.microsoft.com"

DNS, not sure since I'm not responsible for the DNS

Are there any settings in Endian that I might check?


Title: Re: Endian Blocking all microsoft related websites
Post by: Rizzlar on Wednesday 21 October 2009, 02:10:58 am
That strikes me as a problem with DNS as apposed to the Endian, especially if you can ping and access other addresses. - Id have a chat with the person responsible for your DNS.

Unless you have the DNS proxy (under the proxy tab) enabled, and have added a custom rule?
You could also check to make sure that DNS is allowed under Firewall > Outgoing Traffic (UDP+TCP:53)

Sorry I cant be of more help.
Jim


Title: Re: Endian Blocking all microsoft related websites
Post by: Roland on Wednesday 21 October 2009, 02:23:23 am
Thank you