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Support => General Support => Topic started by: Lx7HBcnwtRwrN on Tuesday 03 January 2017, 02:19:53 am



Title: Firewall suddenly hung / froze
Post by: Lx7HBcnwtRwrN on Tuesday 03 January 2017, 02:19:53 am
Hey there community,

Recently our Endian Firewall suddenly hung / froze on two consecutive days.

Apparently this happened to be sometime in the morning.
We couldn't connect to the web interface of the firewall nor restart the firewall by the reset button. Ultimately, we had to hard restart the firewall by unplugging

We were not able to save any logs so we don't know where to start looking for.

Our system:
Appliance   Community
Version   2.5.1
Kernel   2.6.32.43-57.e43.i586

We are thankful for any helpful post.

Regards,
Lx7HBcnwtRwrN


Title: Re: Firewall suddenly hung / froze
Post by: dda on Wednesday 04 January 2017, 09:39:07 am
Could be a hardware issue, check cooling fans for the CPU and power supply.  Connect a monitor see if the gui comes up.


Title: Re: Firewall suddenly hung / froze
Post by: Lx7HBcnwtRwrN on Thursday 05 January 2017, 06:27:17 pm
Thanks dda for your quick reply.

Our fans and cooling system were up and running so no issues there.

What I forgot to mention: We did try to connect a monitor via VGA, however, we didn't get a picture at all. Monitor said "No signal", tried with different VGA cables, no chance.

Do you have any other ideas?
Thanks in advance.

Kindest regards,
Lx7HBcnwtRwrN


Title: Re: Firewall suddenly hung / froze
Post by: mmiat on Thursday 05 January 2017, 07:52:03 pm
I've had a similar problem, after a while I found that the problem was my NIC, when there was too much traffic it frozen the entire system
check in log if something can help you, maybe messages or dmesg


Title: Re: Firewall suddenly hung / froze
Post by: dda on Friday 06 January 2017, 01:31:38 am
does the machine beep when it boots?  If the video is card is bad it won't boot.